Knock Connection Inc. and its affiliates (“Knock”) value your privacy, and we are committed to protecting the data entrusted to us. This privacy notice aims to explain what personal data we collect from you and how we use it. This privacy notice applies if you: visit Knock’s websites or social media or other web pages located on third-party websites, provide Knock with business contact information, or register to attend any of Knock’s corporate events. This privacy notice also applies if you use Knock’s websites, hosted services, products, applications, and/or content (collectively, the  “Services”) directly or through a Knock customer (for example, on a Knock customer’s website or communication channel).

1. What information do we collect from you?

Information provided to Knock by a Brand/Customer

If you engage with a brand that uses our Services (“Brand(s)” or “Customer(s)”), the data collected by  the Customers and provided to Knock may include:

• A transcript of the conversation between you and the Customer on their website, mobile apps, and other media that they use to communicate with you via our Service(s), and
• Automatic information, such as IP address, operating system, and type of device used.

If you elect to engage in any communication or engagement session with Knock or any Customer, it is  up to you to decide what, if any, information to provide during such session. Depending on your request, it may not be possible for us or our Customer to address all of your questions without  further information from you. Nevertheless, if you do not wish to provide certain information, then you should not do so.

For clarity, in such instances as listed above, Knock is a Processor, not a Controller, of personal data that we process on behalf of our Customers in order to provide our Services. If you have questions related to how our Customers use your data, please contact such Customer(s) directly. Our Customers may have different privacy and data security practices that we cannot control. We are not responsible for the privacy and data security practices of our Customers.

Information collected about You through our Digital Properties

If you visit our websites, contact us directly, or use our apps, the data collected may include:  Information you provide to us, such as:

• Personal information, such as your name and contact information;
• Surveys, transcripts, and recordings of your communications with us;
• Information you provide or content you upload or submit to our websites, social media pages, message boards, and blogs;
• Business information, including business contact information that you provide to us or information similar to what would appear on a business card;

Automatic information, such as:

• Web browser and usage information, including IP address, browser types, page view tallies, time spent on each page, page browsing information, operating system and type of device used.

2. How does Knock collect information from you?

Through our Brands/Customers

A Brand that has enabled our technologies on its website or in its voice or SMS messaging  capabilities, social media page/profile or other digital engagement solutions may collect your  personal information and provide this information to us for processing purposes.