Knock Connection Inc. and its affiliates (“Knock”) value your privacy, and we are committed to protecting the personal information entrusted to us. This privacy notice aims to explain what personal information we collect from you and how we use it. This privacy notice applies if you: visit Knock’s websites (available at: https://www.knock-ai.com) (the “Website”) or social media or other web pages located on third-party websites, provide Knock with business contact information, or register to attend any of Knock’s corporate events. This privacy notice also applies to Knock’s products and services (collectively, the “Services”) directly or through a Knock customer (for example, on a Knock customer’s website or communication channel).

1. What personal information do we collect?

I. WHEN YOU ENGAGE WITH A BRAND THAT USES OUR SERVICES (“BRAND(S)” OR “CUSTOMER(S)”)

A. Categories of personal information that we process. If you engage with a Brand that uses our Services, we collect and receive certain data, including, information (IP address, operating system, and type of device used) collected via the cookies installed on the Customer’s website (subject to the Customer’s compliance), a transcript of the conversation between you and the Customer, and other information of our Customer’s end users.

If you elect to engage in any communication or engagement session with Knock or any Customer, it is up to you to decide what, if any, information to provide during such session. Depending on your request, it may not be possible for us or our Customer to address all of your questions without further information from you. Nevertheless, if you do not wish to provide certain information, then you should not do so.

B. How does Knock use the personal information? If you engage with a Brand, we use the personal information collected by (or provided by) the Brand to provide our Services to the Brand and as directed by the Brand. We have in place a contract with the Brand.

In certain cases, we collect information that relates to individuals when they are working in their professional or employment capacity and use this information to create professional profiles of individuals and profiles of businesses. We provide this information to our Customers, including, for them to enrich their business-to-business activities.

C. How does Knock collect personal information?

• Personal information provided by the Brand, or when the Brand allows us to collect it (e.g., when a Brand that has enabled our technologies (Services) on its website and other digital engagement solutions).
• From publicly available sources and/or as provided by third parties.

Important note: For clarity, in the use case described here, Knock is a Processor, not a Controller, of personal information that we process on behalf of our Customers in order to provide our Services. If you have questions related to how our Customers’ use your personal information, please contact such Customer(s) directly. We are not responsible for the privacy and personal information security practices of our Customers, please review their privacy policies and practices.

II. PERSONAL INFORMATION COLLECTED THROUGH OUR WEBSITE

A. Categories of personal information that we process. If you visit our Website, we collect the following categories of personal information: full name, business contact details, email address, and any other information you chose to provide when you communicate with us (for example, by submitting a contact form, requesting a demo, registering for updates). To the extent that you submit a CV via our careers site, we will collect the provided information, including the CV, uploaded documentation and your contact details.

In addition, our Website automatically collects certain data including IP address, browser type, page view information, referring page, operating system, and device type via automatic means (including cookies, web pixels, and related technologies). For more information about these technologies, please review Section 3 below.

B. How does Knock use the personal information? The personal information will be used for the following purposes:

• To allow you to make use of our Website, including, (i) if you request a demo, we will use your personal information to process and answer your request for a demo; (ii) to answer your questions and to allow you to communicate with us; (iii) to analyze your use of our Website and to improve our Website; and (iv) to customize your experience.
• We will also use your personal information (i) to respond to your questions, comments, and other requests for customer support, or information, including information about potential or future services; (ii) to provide you with the Knock's Website; (iii) for internal quality control purposes; (iv) to establish a business relationship; (v) to generally administer the Knock’s Website; and (vi) to identify sources of where leads are coming from.
• We will use your personal information to market our Website. Such use includes (i) notifying you about offers and services that may be of interest to you; (ii) tailoring content, advertisements, and offers for you, including, targeting and re-targeting practices; (iii) developing and marketing new products and Services, and to measure interest in our Website; (iv) other purposes disclosed at the time you provide information; (v) as you otherwise consent;
• We use automatic technologies to collect information through the Website, to understand the usage pattern of our Website and for marketing purposes.

C. How does Knock collect personal information? We collect the personal information directly from you (e.g., when provided or submitted by you).